The original self-service device, the ATM changed the public's relationship with money. And even though cashless transactions are on the rise, ATMs in the retail space are powerful tools for giving customers what they need to make their purchases.
Bank Customer Experience (BCX) Summit
Mobile Bill Payment
Whether it's through apps, mobile-optimized websites or text messages, utilities and service providers are making it easier for consumers to pay their bills using their mobile devices.
Bitcoin / Virtual Currency
Digital currency Bitcoin is catching on worldwide, spinning off an entire new industry of money exchanges and self-service devices. It's also getting scrutiny from government regulators around the globe. Learn about all the latest developments here.
Visa, MasterCard, American Express and Discover are all looking to stay "top of wallet," even if that wallet is virtual.
Carriers / Operators
Mobile carriers like T-Mobile, Sprint, AT&T and Verizon are competing to offer their own proprietary mobile payments apps and billing services as they try to find new channels to increase revenue and stay relevant.
CONNECT: The Mobile CX Summit
This unique event is an extraordinary opportunity for retailers to get together in a casual setting and learn from one another. The interactive sessions delve deep into topics that are on the minds of retailers today, and the Summit's format allows the collective wisdom "in the room" to be distilled into concrete, actionable ideas that retailers take home with them.
Contactless Payments / NFC Payments
Near-field Communications (NFC) is a short-range high frequency wireless communication technology commonly used in contactless cards, mobile phones and passive RFID. Mobile payment applications include retail, public transportation ticketing and interactive advertising.
Direct Carrier Billing
Placing the purchase of digital goods on your mobile phone bill is becoming a hotly contested space, both in the U.S. and abroad, as the limits of direct carrier billing expands. Direct carrier billers are looking to become a payment method for physical goods in the online space, or even in the offline space. Plus it's the only mobile payment method actually available to consumers. This research center covers the major players and the issues with this growing market.
EMV: Merchant Migration
A monumental shift is happening in the U.S. as the payments industry upgrades to chip cards that are prevalent worldwide. Merchants are a key driver of this change as they upgrade POS terminals to accept chip cards.
Mobile Handsets / Mobile Devices
Major mobile phone and POS brands are covered in this research center: Apple's iPhone, RIM's Blackberry, Nokia, Samsung, LG, Casio, HTC, Motorola, Pantech, Sanyo, Sony Ericsson, Hypercom, VeriFone, Nurit, Dassault AT, Mobile Edge and more.
HCE: Secure Mobile Payments
Host Card Emulation has enabled banks, merchants, and others to bypass the secure element on a smartphone in order to access the NFC chip on Android phones. Now that the card brands support cloud-based mobile payments, the industry expect HCE mobile payments to become commonplace.
Interactive Customer Experience (ICX) Summit
In-App Payments / In-App Billing
This section follows companies helping content creators monetize their digital content seamlessly with payment tools designed for mobile devices.
The days of plastic cards, key tags and punch cards are disappearing. Frequent flyer clubs and shopping rewards programs are going mobile. This research center covers how mobile marketing and loyalty programs are helping customers interact with, and benefit from, the brands they trust using their mobile devices.
Mobile financial services are becoming indispensible to the underbanked. In addition to payments, this research center covers other mobile banking services such as balance checks, account transactions, credit applications, funds transfer, ACH, check imaging, remote capture deposit and ATMs.
Mobile Wallets / Digital Wallets
Follow companies looking to replace leather wallets with the digital variety, where consumers can hold not only electronic payments, but ID, tickets and more.
Mobile Marketing / Mobile Advertising
Transactions are just a part of the mobile payment story. Merchants are learning how to leverage payment data for mobile marketing campaigns that attract new customers and keep loyal customers coming back.
Mobile Money Transfer / P2P Payments
Mobile remittance promises massive growth worldwide. This research center deals with the latest developments in person-to-person (P2P) mobile money transfers.
This research center covers one of the most competitive markets in mobile payments: enabling merchants to use smartphones as point of sale (POS) terminals to process electronic transactions.
Regulations will be rolling out en masse in the fast-moving mobile payments industry. Make sure you stay compliant by tracking the latest developments here.
Mobile Payments in Restaurants
Restaurant clientele represent one of the largest potential segments of mobile payment users. US payments professionals have much to learn from the projects launched by restaurateurs in Europe and Asia.
Mobile Payments at Retail
Mobile is transforming the retail customer experience. From location-based marketing to in-store mobile self-service, mobile is emerging as an important part of a multichannel approach to today's multi-generational shoppers.
Mobile Payments Security / Fraud Prevention
This research center deals with perhaps the most sensitive topic in the mobile payments industry – security. We cover fraud prevention for your business, privacy issues, regulation, malware, hacking, shortcodes, privacy, lost or stolen phones, and EMV.
Mobile Payments Trends, Statistics & Market Data
Interested in the projected growth of mobile payments, how the industry works, or who the major players are? We cover the industry stats and research reports that help you plan the future of your own business.
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The mobile payment services markets are currently under transition with a history of numerous tried and failed solutions, and a future of promising but yet uncertain possibilities with potential new technology innovations. At this point of the development, we take a look at the current state of the mobile payment services market from a literature review perspective. We review prior literature on mobile payments, analyze the various factors that impact mobile payment services markets, and suggest directions for future research in this still emerging field. To facilitate the analysis of literature, we propose a framework of four contingency and five competitive force factors, and organize the mobile payment research under the proposed framework. Consumer perspective of mobile payments as well as technical security and trust are best covered by contemporary research. The impacts of social and cultural factors on mobile payments, as well as comparisons between mobile and traditional payment services are entirely uninvestigated issues. Most of the factors outlined by the framework have been addressed by exploratory and early phase studies.